Terms of service

1.     GENERAL

1.1    Please be ready at your specified pickup location 15 minutes before the specified time to avoid delays.

1.2    For private / group bookings (for the exclusive use of the boat) we require a minimum of eight (8) passengers or equivalent fare.  Our maximum limit is eleven (11) persons for private / group bookings.

1.3    Private bookings are subject to availability at the time of booking. We will not cancel existing bookings to accommodate a private group.

1.4    For all other bookings, the maximum limit of passengers is ten (10) persons.

1.5    No heavy luggage is permitted to be taken on board.

1.6    Day packs, handbag purses etc. are allowed to be carried on persons provided they are not placed on the floor space, creating trip hazards.

1.7    No pets/animals of any kind to be brought on board.

1.8    We have full discretion to amend our timetables, cancel departures and alter routes.

1.9    Customers require sensible footwear for walking up stone paths.

1.10  Customers are required under maritime law to comply with all safety instructions issued by the crew.

1.11  Guests must be 18 years or older to participate in our tours. When booking you are responsible for ensuring all guests you are booking for are 18 years or older. ID may be requested prior to starting the tour and in the event a guest is 17 years or younger 5.4 will apply.

 

2.     HEALTH AND SAFETY

2.1  At the time of booking, if you have any medical condition that we should be aware of, please ensure you communicate this to staff.

2.2  By entering onboard our boat services you agree to give your full attention to and comply fully with all staff directives.

2.3   A safety briefing including emergency actions will be provided once on board, you agree to listen to all staff instructions should an emergency situation arise.

2.4   Please ensure all limbs are kept inside the boat under motion.

 

3.     PAYMENT TERMS

 

3.1.    All advertised prices are in New Zealand Dollars

3.2.    Customers booking online are required to make full payment for their reservation in advance.

3.3     All online payments on our website.  Rezdypay is the main option for payment, which automatically includes credit and debit cards (Visa, Mastercard, American Express, UnionPay, EFTPO co-branded cards) and accelerated checkout PayPal. Bank Transfers are also accepted, subject to funds being received in advance of the reservation.

3.4     We may also at our discretion accept cash for onboard sales of goods. We do not carry change, therefore passengers will be required to carry the correct amount to match the value of the goods sold as no change will be provided.

 

4.     STANDARDS OF BEHAVIOUR

4.1.    At all times on board our services, passengers are required to adhere to this behavioural policy.

4.2.    Any antisocial behaviour, including but not limited to criminal acts, excessive/ disruptive noise, aggressive physical or verbal behaviour towards staff or other customers, intentional damaging of company or other customer’s property will not be tolerated.

4.3.    If antisocial behaviour occurs, we have the discretion to refuse travel to the offending passenger(s), or if the offense takes place in transit, our staff have the discretion to terminate the offending passenger(s) trip.

4.4.    In this case any payment for further dates of cruises may be forfeited by the offending passenger(s) and the offending passenger(s) banned from all our services.

4.5.    To avoid encroaching on other guests' experience, smoking and vaping are not permitted onboard. Passengers who do not adhere to this policy will have their electronic cigarette/vaping device confiscated by staff.

4.6.    To ensure everyone has a great experience and we run a safe operation, we have a strict intoxication policy and our staff’s decision is final. Consequences for excessive intoxication or behaviour which effects the safety of themselves, other passengers, staff or property will result in boarding being declined or disembarkation at the next stop. We may assist with alternative transport if available or if necessary, request police assistance.

 

5.     CANCELLATION AND REFUND POLICY

5.1.    Any booking cancelled before 14 days of their scheduled sailing will receive a 100% refund.

5.2.    Any booking cancelled before 7 days of their scheduled sailing will receive a 50% refund or transfer their booking to an available replacement date.

5.3.    Any Guest who transfers their booking subject to 5.2 and then requests to cancel the rescheduled booking will only be entitled to a maximum of 50% refund unless 5.4 applies.

5.4.    Any booking cancelled inside the 7 day timeframe or if there is a no show at scheduled time of departure by the Customer, no refund or transfer will be given.

5.5.    Any amounts to be refunded to a customer will be returned via the same method of payment in which the original deposit/payment was made from. For instance, if the original payment was made by credit card, the refund will be returned to the same credit card.

 

6.     ADVERSE WEATHER CONDITIONS

6.1.     We recognise that some trips will not be possible due to adverse water and weather conditions.

6.2.    In the event your cruise cannot take place due to bad weather, or risks to the safety of staff and customers or our property, we have the first option to arrange the tour by van or we can arrange for a credit for your booking to be used at a later available date or a full refund.

6.3.    Credits arising from the above clause are valid for 12 months.

 

7.     LIABILITY FOR DAMAGE

7.1   We advise all our customers to consider arranging appropriate travel insurance. Under all circumstances the customer is responsible for their personal equipment.  We do not take any liability whatsoever for any damage or loss.

 

8.      PRIVACY OF INFORMATION

8.1.    You authorise us to collect, retain and use information about you that we receive during the course of your booking.

8.2.    Any information we collect during the booking process   will not be disclosed to any third party without the customers written approval.

8.3.    Despite the above, the we are still bound by legal obligations should the third party requesting access to the customer’s private information be a law enforcement authority.